Updated on September 27, 2022
Where Does My Call Go?
Evidence Based
Where do calls go?
In This Article
If you call the Addiction Group Helpline, your call will be answered by a qualified treatment specialist from American Addiction Centers.
Our helpline is offered at no cost to you and with no obligation to enter into treatment.
The representative will be able to:
- Answer questions about substance abuse, addiction, and treatment
- Give you an overview of the rehabilitation process
- Discuss your different treatment options
- Answer questions about payment, insurance, and any other financial concerns
- Help you find a treatment program that fits the needs of you or a loved one
If you find yourself or someone you know in a medical emergency, including a drug overdose, call 911.
Our helpline does not provide emergency services.
Confidentiality
Your call will remain completely confidential. The only exception is if you or the people around you are deemed to be a threat to themselves or others.
Is My Call Free?
Yes, all calls to our helpline are toll-free. Standard call, data, or messaging rates may apply from your service provider.
What's Next?
Annamarie Coy, BA, ICPR, MATS
Medical Reviewer
Annamarie Coy spends her spare time studying current behavioral health issues and the results of the treatments for mental health disorders and addiction recovery. Her main goal in life is to end the stigmas associated with mental health and addiction disorders.
Michael Bayba
Content Contributor
Michael is currently the content strategy manager and a lead writer for Addiction Group. He has over eight years of experience in content strategy and creation. His specialties include medical research and technical copywriting.
